Privacy Policy

Portland Private Town Car ("we," "our," or "us") respects your privacy. This policy explains what information we collect when you use our website and book our chauffeur and transportation services, how we use it, and the choices you have.

INFORMATION WE COLLECT

When you make a reservation or contact our dispatch team, we collect the details needed to provide your ride: your name, email address, phone number, pick-up and drop-off locations, travel dates and times, flight details, passenger counts, and any notes or special requests you share. If you use our website chat, we keep the messages you send so our dispatch specialists can respond. We also receive standard technical information your browser sends, such as pages visited and device type, which helps us keep the site running smoothly.

PAYMENT INFORMATION

We do not store your credit card details. Payments are processed securely by Stripe, our third-party payment provider, which handles your card information under its own privacy and security standards. We only receive confirmation of your payment along with the amount and booking reference.

HOW WE USE YOUR INFORMATION

We use the information above to operate and schedule your rides, send booking confirmations and receipts, respond to your questions, track flights so your chauffeur arrives on time, and improve our services. We may use aggregated, non-identifying data to understand how the site is used. We do not sell or rent your personal information to anyone.

SHARING WITH THIRD PARTIES

We share your booking details only with the chauffeurs and dispatch staff who need them to complete your service, and with trusted service providers that help us operate — such as our payment processor, email delivery provider, and analytics tools — each bound by their own privacy obligations. We may disclose information if required by law or to protect the safety of our passengers and staff.

COOKIES & ANALYTICS

Our website uses a small number of cookies and similar technologies to keep the site secure, remember your preferences, and understand overall site traffic. You can disable cookies in your browser settings; the site will continue to function, though some features may be limited.

DATA RETENTION & YOUR RIGHTS

We keep reservation records for as long as needed to provide our services and meet legal and accounting obligations. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To exercise any of these rights, contact us at info@pdxprivatecar.com or call (503) 867-9527.

CHANGES TO THIS POLICY

If we update this policy, we will post the revised version on this page with a new effective date. This policy is provided for general information about our practices and does not constitute legal advice.